Madcap's documentation is very good compared to some of its competitors. Take the following pages as examples:
- Product Summary: This is a clear well written page with product information, and summary installation steps.
- Help File - Publishing Destinations: As you'd expect from a help file written for a help authoring application, this page includes helpful tips when publishing to Salesforce Knowledge, plus the steps necessary.
- Blog Post: This post written by Jennifer Morse, Madcap's Director of Product Evangelism, provides further detail on the specifics of publishing to Salesforce Knowledge.
The processes outlined in this post, also applies to users of the Madcap Connect to Zendesk add-on.