The Knowledgebase Ninjas Podcast

Throughout my career as a Technical Writer, I experienced varying levels of appreciation for the job I do. This has ranged from little more than a raised eyebrow from fellow workmates, to being wined and dined by providers of technical communication solutions and membership of product beta test teams.

But it is the appreciation of fellow technical communication professionals that means the most. Whether it is positive feedback following a conference speaking engagement, or getting a "eureka moment" from someone after I've provided them with an answer to their forum post, it gives me an immense sense of fulfilment. Well after all, our profession is based on helping others, right?

So it was delighted to be approached in early February by Gowri RamkumarCustomer Relationship Manager at Document360. Gowri doubles as the host of Document360's Knowledgebase Ninjas podcast. The podcast's preample stated she, "finds and interviews the brightest minds in the SaaS documentation space". Gowri asked if I'd like to be interviewed for the podcast, and I couldn't turn her down. Here's the result:

Enjoy. And whilst you're there, listen to some other recipients of the "brightest minds" accolade. A full list of podcast episodes can be found at the link listed below.

Thank you Gowri and Document360. It was a hoot!


  1. Great, KBN interview... one of the best. Thanks for jumping on Colum :)

    1. Thank you for the feedback. It was fun to do.


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