30 October 2020

How NOT to write release notes!

Our company uses ADP to automate the payroll of its employees. Each month we just logon to ADP to see our pay and download our payslip. 

Today I logged on to find they had released some UI enhancements. I knew this because they'd helpfully added a banner across the top of the page telling me this. 


What were the enhancements? I don't know. There's no link anywhere to any release notes, blog post, or other useful form of user assistance.

What do I do? Do I just click on that tempting "Try it now" button. It was tempting me like a large candy bar next to a supermarket checkout. I could hear it saying to me:

"Go on. You know you want to discover what we've done, but we're not going to tell you what that is. You've no option but to try it. Ha! We've got you hook, line, and sinker haven't we."

Against all cybersecurity industry advice about clicking links without knowing what they actually do, I clicked the button.


Wham! OK lots seem to have changed, but what? Things have moved. Color schemes have changed slightly. Some data is displayed more prominently. But is that all?

There's another banner at the top. Still no link to anything that could be useful in identifying what has actually changed. Just another tempting sugary piece of candy telling me to "explore". It felt a little like Dr Livingston going off to explore central Africa, not knowing if I'd live to tell the tale.

Ah good. There's a feedback link. Time to calm my inner angst. 

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